Privacy Policy

Your privacy at Ayoo.

This Privacy Policy explains how the Ayoo Customer app collects, uses, stores, and shares information when you create an account, place orders, request deliveries, use pharmacy features, communicate about an order, or otherwise use Ayoo.

Effective: October 5, 2026Ayoo Customer appUsers: 18+
Ayoo Customer app icon

1. Scope and who we are

This policy applies specifically to the Ayoo Customer mobile application and the Ayoo services used by customers. References to “Ayoo,” “we,” “us,” or “our” mean the operator of the Ayoo Customer service shown on the app’s Google Play listing.

Important: Ayoo uses personal and sensitive information only for operating, securing, supporting, and improving the services described here. We do not sell personal or sensitive user data.

2. Information we collect

Account and identity informationName, email address and/or phone number, date of birth, account identifiers, password hash, and the front and back images of the valid ID you submit during customer registration.
Address and location informationHome or delivery address, saved address labels, and precise map coordinates or delivery pins that you provide so Ayoo can determine service availability, delivery distance, pricing, and routing.
Orders and transactionsItems ordered or requested, store or pharmacy, order notes, quantities, prices, discounts, delivery fees, tips, order status, order history, selected payment method, and payment status.
User contentProfile photo, order messages, images you send in order conversations, ratings, reviews, issue reports, and other content you choose to submit.
Pharmacy and prescription informationIf you use the pharmacy feature, Ayoo may collect requested medicines or products, prescription images, pharmacy notes, and related delivery information. This can be sensitive health-related information.
Security and technical recordsAuthentication/session tokens, timestamps, server logs, request information, and security or audit records that may include an IP address or similar network information.

We collect information directly from you, from your use of Ayoo, and from vendors, riders, or service partners involved in completing a transaction you requested.

3. How we use information

  • Create, authenticate, maintain, and secure your customer account.
  • Verify eligibility, identity, and age, and reduce fraud, abuse, duplicate accounts, or unauthorized activity.
  • Save addresses, determine whether a location is serviceable, calculate delivery distance or fees, and complete deliveries.
  • Process food, mart, pabili, pharmacy, and other customer orders and requests.
  • Connect you with the appropriate vendor, pharmacy, and rider for a transaction you initiate.
  • Provide order status, customer support, dispute handling, safety, fraud prevention, and service communications.
  • Maintain financial, transaction, and operational records and comply with applicable legal obligations.
  • Maintain and improve the reliability, usability, and security of Ayoo.

4. How we share information

We share information only as needed to provide Ayoo services or for legitimate legal and security purposes. Depending on the service you request, recipients may include:

  • Vendors and stores — order details and information needed to prepare and fulfill your order.
  • Riders or delivery partners — your name, contact information when needed for delivery, delivery address/pin, order details, and delivery instructions.
  • Pharmacies — pharmacy requests, prescription images, requested items, notes, and delivery information when you use the pharmacy feature.
  • Infrastructure and service providers — providers that help host, secure, communicate, map, deliver, store, or otherwise operate Ayoo, only to the extent necessary for their service.
  • Authorities or other parties when legally required — when disclosure is necessary to comply with law, protect users, investigate fraud or security incidents, or establish or defend legal claims.
  • Business successors — if the Ayoo service or business is reorganized, transferred, merged, or acquired, subject to appropriate notice and legal safeguards.

Ayoo does not sell your personal or sensitive user data.

5. Precise location and delivery pins

Ayoo uses the address and map coordinates you provide to support delivery-related functionality, such as confirming the service area, calculating distance and delivery fees, assigning or assisting delivery, and helping a rider find the correct destination.

If the app requests Android location permission, you can deny or revoke that permission in your device settings. Some delivery functions may require you to provide a delivery location manually or through a map pin.

6. Pharmacy and prescription data

Prescription images and requested medicine information can reveal health-related information. Ayoo uses this data only to process the pharmacy request you submit, allow the selected pharmacy and necessary delivery participants to fulfill the request, support the transaction, and meet applicable safety or legal requirements.

Do not upload medical or prescription information that is not needed for the request you are making.

7. Data security

Ayoo applies reasonable technical and organizational safeguards designed to protect personal and sensitive information, including access controls, authentication protections, restricted private file storage where appropriate, and encrypted transmission through HTTPS on the production service.

No system is completely secure. Users should protect their passwords, verification codes, devices, and account access and should never send a GCash PIN, one-time password (OTP), or banking password through Ayoo chat or order notes.

8. Data retention and account deletion

We retain account and service data for as long as reasonably necessary to operate your account, complete transactions, provide support, maintain security and fraud records, resolve disputes, and satisfy applicable accounting, tax, legal, or regulatory requirements. Different records may be kept for different periods depending on their purpose.

You may request deletion of your Ayoo Customer account and associated personal data. After we verify the request, we will delete or de-identify data that is not required to be retained for legitimate legal, security, fraud-prevention, or transaction-record obligations. Data that must be retained will be limited to the required purpose and period.

Request account deletion

9. Your choices and privacy requests

You may ask to access, correct, or delete personal information associated with your Ayoo Customer account, subject to identity verification and applicable law. You can also update certain profile information directly in the app.

You may control app permissions such as location, photos, or camera access through Android settings. Disabling a permission may limit the feature that requires it.

10. Age requirement

Ayoo Customer registration is intended for users 18 years old and above. The service is not intended for children. If we learn that an underage person has submitted information contrary to this requirement, we may take steps to remove the account and associated information as appropriate.

11. Changes to this Privacy Policy

We may update this Privacy Policy when Ayoo features, data practices, service providers, or legal requirements change. The effective date shown at the top will be updated when a revised policy is published. Material changes may also be communicated in the app or through another appropriate notice.

12. Contact Ayoo about privacy

You can submit a privacy question or request using the form below. Please do not send passwords, OTPs, GCash PINs, or unnecessary identity documents through this form.